cassino Privacy Policy

When you register and use cassino, we collect certain personal information that is necessary to operate your account and provide our services to players across the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address, which are required to verify your identity and comply with applicable regulations. We also collect financial information such as your preferred payment method details — including GCash or Maya account references — in order to process deposits and withdrawals securely. During your sessions on our platform, we automatically gather technical data such as your IP address, device type, browser version, and session timestamps to help us maintain platform security and improve your experience. We may also collect information you voluntarily provide when contacting our support team, including the content of your messages and any documents you submit for verification purposes.

The types of data we collect fall into the following categories:

• Identity data: full name, date of birth, government-issued ID details
• Contact data: email address, mobile number, residential address
• Financial data: payment method references, transaction history
• Technical data: IP address, device identifiers, browser type, session logs
• Usage data: pages visited, games played, session duration, click patterns
• Communications data: support enquiries, feedback, and verification documents

We collect only the minimum information necessary for the purposes described in this policy, and we do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law or regulatory obligation.

The personal information we collect is used exclusively to operate, maintain, and improve the cassino platform and to deliver a safe, fair, and personalised gaming experience to players in the Philippines. We use your identity and contact data to create and manage your account, verify your eligibility to play, and communicate important account-related updates such as transaction confirmations, security alerts, and policy changes. Your financial data is used solely to process deposits and withdrawals through your chosen payment method and to maintain accurate records of all transactions associated with your account. Technical and usage data helps us monitor platform performance, detect and prevent fraudulent activity, and optimise the mobile experience for Filipino players accessing cassino on smartphones and tablets. We may also use your contact information to send you promotional communications about new games, bonuses, or platform features, but only where you have given your explicit consent to receive such messages, and you may withdraw that consent at any time.

We will never use your personal data to make automated decisions that produce legal or similarly significant effects without your knowledge, and we do not engage in profiling for purposes unrelated to the operation of our gaming platform. All data processing activities are carried out on a lawful basis as defined under the Philippine Data Privacy Act of 2012 and its implementing rules and regulations.

cassino does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes under any circumstances. We may share your data with carefully selected third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services on our behalf. All such third parties are bound by strict data processing agreements that prohibit them from using your information for any purpose other than the specific service they provide to us. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of cassino, our players, or the public. In the event that cassino undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only subject to the same privacy protections described in this policy.

We do not transfer your personal data outside of the Philippines except where strictly necessary for the operation of our platform and where appropriate safeguards — such as standard contractual clauses or equivalent protections — are in place to ensure your data remains protected to the same standard required under Philippine law.

We implement a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the cassino platform is encrypted using industry-standard TLS protocols, and sensitive account information is stored using strong encryption at rest. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems, and we maintain incident response procedures to ensure that any data breach is detected, contained, and reported promptly in accordance with applicable Philippine regulations. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your cassino account and to enable any additional security features available to you.

Under the Philippine Data Privacy Act of 2012, you have a number of important rights with respect to the personal information we hold about you, and cassino is committed to honouring those rights in a timely and transparent manner. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you, to request corrections where any information is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that may apply. Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You also have the right to object to certain types of processing, including direct marketing communications, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our support team directly. We will respond to all verified data subject requests within a reasonable timeframe and in accordance with the requirements of applicable Philippine data protection law. We may need to verify your identity before processing certain requests to ensure that we do not disclose or alter data in response to unauthorised requests.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes described in this Privacy Policy, whichever is longer. Certain categories of data — particularly financial transaction records and identity verification documents — may be retained for longer periods where required by applicable Philippine law, regulatory guidance, or our licensing obligations. When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data retention schedule. If you request the deletion of your account, we will process that request promptly, but please be aware that some data may be retained for a limited period after account closure to comply with legal obligations or to resolve any outstanding disputes. We do not retain data in identifiable form for longer than is strictly necessary, and we review our retention practices regularly to ensure they remain proportionate and compliant.

cassino uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session state, and gather anonymised analytics data that helps us understand how players interact with our site. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and maintaining your session. Analytics cookies help us measure traffic patterns, identify popular content, and improve the overall performance of the platform for Filipino players on both desktop and mobile devices. We do not use third-party advertising cookies or tracking pixels that would allow external advertisers to build profiles of your browsing behaviour across other websites. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. By continuing to use the cassino platform after being informed of our cookie practices, you consent to the use of cookies as described in this section.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer to players in the Philippines. When we make material changes, we will notify registered players through on-platform notifications or by email where contact details are available, and the updated policy will be published on this page with a revised effective date. Your continued use of the cassino platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions about this Privacy Policy or how we handle your data, please contact our support team, who will be happy to assist you.